Return Policy

 By placing an order you accept the following Return & Refund Policy:

 

Because each Pet Polly item is custom made, we can not offer returns on items.

 

If you are unhappy with the product you received, please reach out to us and we will try our best to make it right. Customer satisfaction is our top priority.

 

Please view our photo guide here before placing an order. We can only use the photo you provided for your order, so make sure the photo is high quality and adheres to our photo guide recommendations!

 

If you receive an incorrect or damaged product, please reach out to us within 24 hours of receiving your order.

 

If you place an order and change your mind, contact us within 24 hours of placing the order to receive a full refund and have your order canceled. We will not be able to cancel orders after 24 hours has passed.